Last updated: 20 April 2023
At Moorabbin Area Toy Library Inc (ABN 18 680 314 688) (MATL, we, our, us), we value and respect your privacy and take the protection of your personal information seriously.
We recognise the importance of protecting your privacy and are committed to managing your personal information in accordance with the Australian Privacy Principles and any other contractual obligations we may have with you.
If you do not agree with any part of this policy, you should not use our website or our services.
This policy covers members, volunteers, supporters, members of the public and others who provide personal information to us via this website.
Personal information is any information or opinion (whether true or not, and whether recorded in a material form or not) about you as an identified individual, or an individual who is reasonably identifiable.
The types of personal information we collect and handle may include, but is not limited to:
We collect personal information through various avenues, including information you provide to us directly, for example:
You must only provide us with the personal information of someone else if you have that person’s consent to do so.
We may receive information about you from other sources, including:
To help enhance your experience using the website and improve the services that we provide through our website, certain information is collected from your browser.
You may be able to refuse or disable cookies by adjusting your browser settings. Because each browser is different, please consult the instructions provided by your browser.
Please note that you may need to take additional steps to refuse or disable certain types of cookies. Please note that if you disable cookies you may not be able to use the full functionality of our website.
We collect, hold, use and disclose personal information to improve and administer the website and to allow you to use its functionalities, including for the following purposes:
From time to time, we may also use your personal information in a de-identified or anonymised form to obtain funding grants and philanthropic support, for media and public relations purposes, and for research purposes. Information that is not de-identified or anonymised will only be shared with your express consent, and we will seek this consent for each new occasion.
We may disclose your personal information to various third parties for any of the purposes set out in the section above. The types of third parties with whom we exchange personal information include:
We will not disclose your identity to unauthorised persons and we will never sell your personal information or sensitive information under any circumstances.
We may disclose some personal information to entities located outside of Australia, through third parties such as United States-based service providers Mailchimp, Eventbrite, Humanitix and Google Analytics. For instance, we may share members’ contact information with Mailchimp for the purposes of sending out member communications.
This will not include confidential member data.
If you do not provide us with the personal information we need, some or all of the following may occur:
We take all reasonable steps to keep personal information protected from loss, interference, misuse, or unauthorised access, modification or disclosure. These steps may include access controls, encryption and secure premises. We store personal information in both physical and electronic form.
You should understand that no transmission of data over the internet or any other public network can be guaranteed to be totally secure.
Please note that information collected by third parties may not have the same security protections as information you submit to us, and we are not responsible for protecting the security of such information.
From time to time we may send you direct marketing communications regarding our services, activities, programs, events and volunteering opportunities. We may contact you by electronic messages (e.g. email), online (e.g. through our website or our social media channels), by mail, and by other means, unless you opt out or we are subject to legal restrictions.
You may opt-out of marketing communications by using the opt-out facilities provided in the marketing communications or by contacting us using the contact details at the bottom of this policy.
We will not provide your personal information to other organisations for the purposes of direct marketing.
The accuracy of the personal information we hold and use is important to us. We take reasonable steps to ensure that the personal information we handle is accurate, complete and up-to-date. To help us keep your personal information accurate, please let us know if there are any errors or changes in your personal information.
You have a right under the Privacy Act to request access to your personal information that we hold and to request its correction. You can request access to the personal information we hold about you at any time by contacting us using the contact details at the bottom of this policy. You may also request the correction of any of the personal information we hold about you. In most cases, we can help you promptly and informally with these requests. In other cases, we may need to verify your identity and ask you to make your request in writing.
From time to time, we may need to reject your request to access or correct the personal information we hold about you, if we believe it to be necessary and if we are not otherwise required to grant access by law. For example, we may refuse access if granting it would interfere with the privacy of others or if it would reveal commercially sensitive business information. We will provide our reasons if we deny your request for access to, or correction of, your personal information. Where we decide not to make a requested correction to your personal information and you disagree, you may ask us to make a note of your requested correction with the information we hold about you.
Information about members will only be destroyed / de-identified after a paid membership has lapsed for at least 18 months. At this time, your personal contact information will be de-identified in our system, but your toy borrowing history will remain on record. Any outstanding monies owed to you (e.g. membership bond) will be returned where possible and appropriate, or treated as a donation if you do not complete our exit survey within 6 months of your membership ending.
Information about supporters or stakeholders will be destroyed on request.
You may contact us using the contact details at the bottom of this policy if you have any concerns about how we have handled your personal information. We will respond to let you know who will be handling your matter and when you can expect a further response. We may request additional details from you regarding your concern, and we may need to engage or consult with other parties to investigate and deal with your issue. We will keep records of your request and any resolution. If you are not satisfied with the manner in which we have dealt with your complaint, you may contact the Office of the Australian Information Commissioner.
We will treat your complaint confidentially. An authorised representative will contact you within a reasonable time after receiving your complaint to discuss your concerns and outline the options for resolution. We will endeavour to resolve your complaint in a timely and appropriate manner.
If you would like to provide us with your comments on this policy, please contact us using the contact details directly below.
Address: Moorleigh Community Village Complex, 90-92 Bignell Road, Bentleigh East 3165